SMS Terms

This is a starting template. Please have it reviewed and approved by counsel before launch.

About this program

Willoughby Insurance Agency LLC offers text message communications to people who ask to hear from us. Messages relate to quotes you requested, your policies, and servicing your account. We do not send marketing texts to anyone who has not asked for them.

How you join

You join by checking the text message box on one of our forms and giving us your mobile number. The box is never checked for you, and leaving it unchecked will not stop us from preparing your quote or affect your coverage in any way. Consent to receive texts is not a condition of purchasing anything from us.

Message frequency

Message frequency varies and depends on what you asked us for and what is happening with your policies. There is no fixed number of messages per month.

Cost

Message and data rates may apply. We do not charge for the messages themselves, but your mobile carrier may charge you according to your plan.

How to stop messages

Reply STOP to any message at any time and we will stop texting that number. You will get one confirmation message and nothing after that. Stopping texts does not cancel your insurance, and it does not stop us from reaching you by phone or email about your coverage.

How to get help

Reply HELP to any message, or call us at 716-885-8100. A real person at our office will answer.

Carriers

Mobile carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed, and some networks may not support every message type.

Your privacy

We do not sell your personal information, and we do not share your mobile number with anyone for their own marketing. See our Privacy Policy for how we handle your information generally.

Questions

Send us a message or call 716-885-8100.